Q&A

Scooterland is a facility designed to be enjoyable enough for inexperienced kick scooters. By taking it easy at first and gradually stepping up to the next level, you may be able to get the hang of pumping even on your first try. However, kick scooter riding is a potentially dangerous sport, and there is always a risk of serious accidents, including death. Please be aware of the risks and do not overdo it, as you could lose your balance and injure yourself while riding.
Please be sure to wear a helmet during ride.

You are always welcome to visit us. Please let the reception staff know you wish to visit and observe.

There are no showers available. Changing rooms and lockers are available.

Yes we are providing free wi-fi connection.

You are welcome to bring your own drinks, but please use the vending machines in the facility as much as possible.
Please take your own trash with you.

Free parking is available at Trampoland saitama/Scooterland saitama for shared use. Please follow the parking guide.

Regular rates are 1,650 yen for 60 minutes, 2,150 yen for 90 minutes, and 2,580 yen for 120 minutes.
Sales may be restricted to relieve congestion at each store depending on the season and the congestion situation.

Regular fee is 1,100 yen for 60 minutes (1,600 yen for 90 minutes is also available depending on the number of visitors).
The fee for preschool children is only for those who are over 3 years old and under elementary school age.
Children must be accompanied by a parent or guardian (free of charge).

Chaperones and parents are admitted free of charge and may watch the riders in the waiting area on the second floor or by the side of the course on the first floor, close to the runners.

To use Scooterland, you need to register on My Page from your smartphone or PC (register your information/agree to the Pledge). After completing the My Page registration, you can make reservations from My Page.
My Page registration is the same for both Trampoland and Scooterland. We apologize for the inconvenience and thank you for your understanding.
Click here to sign up

Registration is not required for chaperones and parents/guardians who will not be running. However, please register your child(ren) through "Family Registration" in "My Page" for parents/guardians.

You can register at any time. You can do this when you make your first reservation or on the day of your visit.
A valid e-mail address is required to register for My Page.

Once registered, My Page information does not expire.
You can change your My Page information or delete your information (cancel your membership). (If you have a pre-registration ticket, you will be able to cancel your membership after using the service.)
If you wish to use Scooterland again after canceling your membership, you will need to re-register My Page.

Currently, Scooterland does not issue membership cards. My Page is used in place of a membership card. When you visit the store, if you have a reservation, you will be confirmed by displaying your My Ticket. If you are visiting on the day of your visit and do not have a reservation, you will be asked to display the My QR Code on your My Page to be processed.

Yes, you can make reservations through our dedicated reservation page. Same-day reservations are also available, depending on the time of day.
Reservations can be made up to 30 days in advance. To make a reservation, you need to register with My Page.
Reservations can be paid by credit card or Amazon Pay.
Reservation page link

You can use it without reservation, but we do not sell it on the day of admission when it is already sold out by reservation, so please make reservation as much as possible. Depending on the time, you can make a reservation on the day. Also, we will inform you of the reception on the day in the order of arrival.

You can cancel the reservation from the purchase history of My Page until the day before use for free of charge. However, if the transfer of the ticket is completed, you cannot cancel it, so please be careful. If you cancel on the day of your reservation, you can receive a cancellation handling charge for 500 yen per reservation. If you would like to cancel on the day, please contact the following.
Message Form

No, You cannot change the reservation after it is confirmed. If it is within the due date (until the day before use), please cancel the reservation by yourself and make a reservation again with your desired content. If it is a sudden change on the day, please contact us at the store.
Message Form

Depending on the model of smartphone or browser you are using, errors may occur such as the reservation page not displaying properly.
Please use another device (smartphone, tablet, computer) or another browser (internet browsing application) that is connected to the Internet to make a reservation.

You can cancel up to one day prior to the date of use free of charge.
Please cancel by yourself from your ticket purchase history.
Cancellations or changes on the day of the reservation will be accepted for a fee of 500 yen per reservation.
Message Form

Tickets sold will vary depending on the store and day of the week to reduce congestion.
It is not possible to purchase a ticket for a time that is not indicated.
However, it is possible to extend your use by 30 minutes depending on how crowded the store is on the day of your visit.
Please ask the staff at the reception desk on the day of your visit or after your visit.

Yes. If you wish to use our facilities, please contact us using the form below at least 30 days prior to your desired date of use whenever possible. We also accept group use by schools, companies, and groups (complete charter or group use during business hours).
Our facilities are used for school excursions, corporate training, etc.
Please click here (inquiry form) to contact us.

If you do not make a reservation online, you may have to wait several hours depending on the time of day. (Especially on weekends, holidays, and during high season, it is very crowded.) Even during high season and weekends, the crowds tend to dissipate relatively late (after 5:00 p.m.).
If you are in a hurry, we recommend making a reservation online. Please check the official Scooter Land Twitter page for information on the day's crowds. Official Twitter

You are welcome to stay out until the start of use. The waiting area (with bleachers, table chairs, and vending machines) is open to everyone.

Scooterland does not currently offer so-called schools or lessons. However, if you have any questions or need advice on how to ride safely, please feel free to ask our staff in your area.

Somersaults on a scooter or raising a scooter above your head are extremely dangerous and are prohibited.

Helmets are required (rental helmets are available).
Please wear sturdy sneakers (sandals are not permitted).
We recommend wearing long sleeves and long pants or elbow and knee pads to prevent injury in the event of a fall (elbow and knee pads are available for rent).
Please refrain from wearing skirts.

Yes, you can ride with glasses without any problem. However, if your glasses are likely to fly off due to heavy motion, please consider wearing a strap or something similar.

Kick scooters carry with them the potential for injury and accidents.
If a child comes to the store alone, there is a risk that we may not be able to take necessary action quickly in the event of an accident.
Accompaniment by a parent/guardian (only to observe nearby) is free of charge.

There are no age or weight restrictions. Those who have concerns about strenuous exercise should consult with a physician before using the facility.

Yes, we will do our best to accommodate your request after confirming the content of the interview, shooting, or project.
Depending on the content of your project, we can shoot after hours or on closing date, so please contact us with your requests.
Inquiry Form

Yes, please see this job posting page for information on applying for part-time positions.